Voice AI Chat Widget

The Voice AI Chat Widget brings voice conversations to any website through the browser. Visitors click a chat widget, speak through their microphone, and an AI agent responds conversationally in real time. No phone number needed, no app download required. This is Voice AI delivered through a web widget instead of a phone call, making AI voice interactions accessible to anyone browsing a website.

What It Does

The widget embeds on any website as a chat interface. When a visitor clicks it, they can start a voice conversation with the AI agent using their device’s microphone. The agent listens, processes speech, and responds with natural voice output. The entire interaction happens in the browser.

This removes the biggest friction point of phone-based Voice AI: the visitor doesn’t need to dial a number, wait for a connection, or navigate an IVR. They’re already on the website. One click and they’re talking to an AI agent who can answer questions, qualify leads, collect information, and route conversations.

How It Differs from Phone-Based Voice AI

Phone-based Voice AI requires LC Phone or Twilio numbers and handles traditional phone calls. The Voice AI Chat Widget works entirely in the browser. No phone number is provisioned or consumed. Visitors use their computer or phone microphone through the web page itself.

Both use the same underlying AI agent configuration. An agent built for phone calls can also power the chat widget. The difference is the delivery channel, not the intelligence. Actions, workflows, knowledge bases, and conversation logic carry over.

The Voice AI Chat Widget is a Labs feature. Enable it in Settings > Labs under the sub-account tab. Once enabled, configure the widget through Sites > Chat Widgets. Select the Voice AI Agent you want to power the widget. Set the agent name that displays to visitors, and configure reCAPTCHA protection to prevent bot abuse.

Configuring the Experience

Agent selection. Choose which Voice AI agent powers the widget. Each agent has its own persona, knowledge base, and conversation rules. You can have different agents for different websites or pages.

Agent name branding. The name displayed on the widget can be customized to match the brand. Visitors see this name when the widget opens, giving the interaction a personalized feel.

reCAPTCHA protection. Enable reCAPTCHA to prevent automated abuse of the voice widget. This adds a verification step before the voice connection initiates, blocking bots while remaining invisible to legitimate visitors in most cases.

Visitor Interaction

When a visitor opens the widget, they see controls to start voice, end voice, and mute/unmute their microphone. The conversation flows naturally: visitor speaks, agent listens and responds, back and forth. Visitors can provide information verbally (name, email, phone, questions) and the agent captures it.

All standard Voice AI capabilities work through the widget: workflow triggers, contact field updates, conversation handoff to human agents, SMS follow-up sending, and knowledge base lookups. The widget is a delivery channel, not a limited version of the feature.

Limits and Compatibility

Each sub-account supports up to 100 Voice AI agents. The widget works with existing Voice AI actions and workflows without modification. It’s compatible with any website that supports JavaScript embeds, including GHL funnels, WordPress sites, Webflow, and custom-built pages.

The widget requires the visitor’s browser to support microphone access (all modern browsers do). Visitors must grant microphone permission when prompted. Mobile browsers also support the widget, though the experience is optimized for desktop.

Pro Tips

Place the widget on high-intent pages: pricing, contact, and service detail pages. Visitors on these pages are closer to conversion and more likely to engage with voice.
Test the widget on mobile devices before deploying. Microphone access prompts differ across iOS Safari, Chrome, and Android browsers.
Use a dedicated agent for the widget with a persona tuned for website visitors. Phone callers and website visitors have different expectations and communication styles.
Monitor conversation transcripts from widget interactions separately from phone calls to understand how web visitors engage differently.

Common Questions

Do I need a phone number for the Voice AI Chat Widget?

No. The widget works entirely through the browser. No phone number is provisioned or required. Voice data transmits through the web, not the telephone network.

Can visitors use the widget on mobile?

Yes. Mobile browsers support microphone access. The visitor taps the widget, grants microphone permission, and speaks. The experience works on both iOS and Android.

Does the widget use the same agent as phone-based Voice AI?

Yes. The same agent configuration powers both channels. Persona, knowledge bases, actions, and workflows apply identically whether the interaction comes through a phone call or the chat widget.

Is this a Labs feature?

Yes. Enable it in Settings > Labs under the sub-account tab. Labs features are available for testing and may evolve based on feedback.